These Terms and Conditions (“Terms”) govern your access to and use of the parcel delivery facilitation services provided by Senda Way Ltd (“Senda”, “we”, “us”, or “our”). By using our services, you agree to these Terms.

1. Overview of Services

Senda facilitates item purchase and delivery from international locations to users in Lagos, Nigeria. We handle procurement, international shipping, customs clearance, and final delivery.

2. User Eligibility

• You must be at least 18 years old or of legal age in your jurisdiction.
• You must provide complete and accurate information.
• You agree to pay all applicable service fees.

3. Service Fees and Charges

Fees include item cost, logistics, duties, and are payable before processing begins. Customs changes may apply after payment.

4. Expected Delivery Timelines

Delivery estimates are subject to customs, logistics, and other factors. Senda is not liable for delays beyond its control.

5. Insurance and Liability

Items are insured. Claims must be made within 7 days. Liability is limited to the insured value.

6. User Responsibilities

• Provide accurate item details.
• Ensure items are legal for import.
• Do not request prohibited or restricted goods.

7. Prohibited Items

• Weapons or ammunition
• Illegal drugs
• Counterfeits
• Biohazards or perishables
• Items restricted by law

8. Customs and Compliance

Senda assists with documentation, but final clearance is handled by Nigerian Customs. You’re liable for misrepresentations.

9. Cancellation and Refunds

Orders can be cancelled before procurement. After purchase, refunds are not permitted. If an item is unavailable, we may issue a refund or provide a replacement.

10. Intellectual Property

All branding and content are the property of Senda Way Ltd and may not be used without permission.

11. Limitation of Liability

Senda’s total liability is limited to the service fee paid. We are not liable for indirect or consequential damages.

12. Indemnity

You agree to indemnify Senda against losses arising from your misuse, law violations, or breaches of these Terms.

13. Changes to Terms

We may revise these Terms at any time. Updates take effect upon posting. Continued use implies acceptance of changes.

14. Governing Law

These Terms are governed by Nigerian law. Disputes will be resolved in the courts of Lagos State, Nigeria.

15. Contact Information

Senda Way Ltd
RC Number: 7309779
Registered in Nigeria
Email: info@sendaapp.io